Frequently Asked Questions

GreenCare (Y Tế Xanh) is a physician-led home healthcare company providing professional medical care directly to patients in the comfort of their homes, hotels, or other accommodations. Our services include physician home visits, nursing care, home health aide services, diagnostic testing, and medical equipment rental.

We currently provide home healthcare services throughout Da Nang and Ho Chi Minh City, and we also travel to Hoi An, Hue, Quang Binh and Hanoi by prior arrangement. If you are located outside these areas, please contact us to discuss your needs.

Our services are available to:

• Local residents
• International visitors and tourists
• Elderly patients
• Patients recovering after hospitalization
• Individuals with chronic medical conditions
• Patients with limited mobility
• Anyone who prefers receiving medical care at home

Appointments can be scheduled online through our website, by telephone, or through our messaging platforms, including WhatsApp, Zalo, Facebook Messenger, and email.

Yes. GreenCare operates 24 hours a day, 7 days a week, including weekends and holidays. Our team is available to provide medical services whenever possible, although provider availability may vary depending on demand.

Most appointments can be arranged on the same day or the following day. For urgent requests, we will make every effort to see you as quickly as possible.

Yes. We will do our best to accommodate your preferred appointment time. However, appointment availability depends on existing schedules and emergency requests, so we cannot guarantee every requested time.

Yes. If you have a preferred physician or nurse, we will make every effort to schedule that provider. If they are unavailable, another qualified member of our team will care for you. All GreenCare providers follow the same professional standards to ensure consistent, high-quality care.

Our physicians evaluate and treat many acute and chronic medical conditions that can safely be managed outside the hospital. If your condition requires hospital-level care or emergency treatment, we will recommend immediate transfer to the appropriate medical facility.

Yes. Our physicians can prescribe medications that may be legally dispensed by licensed pharmacies in Vietnam. Controlled medications are prescribed only when permitted under Vietnamese laws and regulations.

If you experience severe chest pain, signs of stroke, severe difficulty breathing, uncontrolled bleeding, major trauma, loss of consciousness, or any other life-threatening emergency, you should call your local emergency services or go to the nearest hospital immediately.

Depending on your medical needs, we offer services including:

• Blood testing
• Electrocardiogram (ECG)
• Point-of-care ultrasound
• Vital signs assessment
• Other bedside diagnostic services as appropriate

Yes. Upon request, we can provide your medical records and receipts in English for your personal records or insurance reimbursement.

Our nurses provide a wide range of professional services, including:

• Intravenous (IV), intramuscular (IM), and subcutaneous medication administration
• IV fluid therapy
• Wound care and dressing changes
• Urinary catheter care
• Feeding tube care
• Care of patients using invasive and non-invasive ventilators
• Other physician-directed nursing care

Yes. We provide both short-term and long-term nursing services, depending on your medical needs.

Our home health aides assist patients with activities of daily living such as bathing, dressing, grooming, mobility assistance, meal assistance, and other personal care needs to help patients remain comfortable and independent at home.

We rent a variety of medical equipment, including invasive and non-invasive ventilators and other home medical devices. Please contact us regarding equipment availability and specific models.

Yes. We offer delivery of rental equipment for an additional fee. Patients may also choose to pick up equipment directly from our office.

Yes. A refundable security deposit is required for rental equipment. The deposit amount depends on the value of the equipment and will be refunded after the equipment is returned in acceptable condition, normal wear and tear excepted.

Yes. We regularly care for international visitors staying in hotels, resorts, serviced apartments, and private residences.

Yes. Our team communicates fluently in English and can also assist patients in Chinese and Russian. Translation services for additional languages may be available with advance notice.

Yes. We can provide English-language medical records and receipts to assist patients in submitting claims to their travel or international health insurance providers.

We accept:

• Credit cards
• Cash
• Bank transfer

At this time, we do not directly bill health insurance companies. However, we can provide detailed English-language medical documentation and receipts that patients may submit to their insurance provider for possible reimbursement. Coverage depends on your individual insurance policy.

Yes. Our physicians, nurses, and healthcare professionals are appropriately licensed and qualified under Vietnamese regulations.

Absolutely. We maintain strict confidentiality of all patient information and follow applicable privacy laws and professional ethical standards.

GreenCare follows standardized clinical protocols and emphasizes evidence-based, patient-centered care. While you may not always see the same provider, every member of our clinical team is committed to delivering consistent, high-quality medical care.