Where we work
Home doctor and nurse visits in Hanoi
Our doctors and nurses work here in Hanoi — nobody has to travel in from another city. They come to your hotel, apartment or home, or you can come to our clinic in Hanoi, whichever is easier when you are not feeling well.
This is not an emergency service. For critical situations (severe breathing difficulty, chest pain, loss of consciousness, heavy bleeding) call 115 immediately.
How we work in Hanoi
You have two ways to be seen in Hanoi: our in-house team comes to where you are staying, or you come to our clinic here. Many of the people we see around Tây Hồ and the Old Quarter are long-stay foreign residents, so say on the call if you want to be seen in English, or if you need an invoice and a medical note for an insurance claim — we will bring the right paperwork rather than sorting it out afterwards.
Our own team, in this city
Whoever comes to you works in Hanoi. That is why we can agree a time on the phone instead of hedging.
Tây Hồ and the Old Quarter
Two areas where most of our foreign patients are — long-stay residents in Tây Hồ, short-stay visitors around Hoàn Kiếm.
Licensed doctors and nurses
A doctor or nurse holding a professional practice licence, who records what was done and what to watch for.
Paperwork for your insurer
An invoice for every visit, in English on request, along with a note of the treatment given.
Two ways to be seen in Hanoi
We come to where you are
Our in-house doctors and nurses come to your home, apartment, hotel or homestay in Hanoi.
Or you come to our clinic in 32/33 Phu My, My Dinh, Nam Tu Liem, Hanoi
Same team, different place. Call ahead and our staff will confirm the address and a time that works.
Healthcare in Hanoi: hospitals, pharmacies and choosing a specialty
This section is here so you can orient yourself in Hanoi — which hospital handles what, where to buy medicine, and which problems do not need a hospital at all.
Ha Noi is where Vietnam's national-level hospitals are concentrated, so in terms of capability there is almost nothing you would need to travel elsewhere for. Two things are worth knowing in advance, and neither is about whether the hospitals are good: first, the system here is organised very clearly BY SPECIALTY, so going to the right specialist hospital at the start saves a great deal; second, air pollution is Ha Noi's signature health risk and it genuinely affects people with respiratory conditions.
Public hospitals in Hanoi
Bach Mai Hospital — 78 Giai Phong
The largest hospital in Ha Noi and one of the national end-of-line hospitals. The UK government list records English here as partial.
Viet Duc University Hospital — 40 Trang Thi
By the hospital's own account this is the largest surgical centre in northern Vietnam, and around 70% of its patients are referrals up from provincial hospitals. It has trauma and orthopaedic surgery units. Notably: on the UK government list this is one of very few public hospitals recorded as having English — rather than "some" or "few".
Army Hospital 108 — 1 Tran Hung Dao
An end-of-line hospital, one of the small group holding Vietnam's special grade.
National Children's Hospital — alley 879 La Thanh
The national end-of-line paediatric hospital, which grew out of Bach Mai's paediatric department. With a small child, come straight here rather than to a general hospital.
Specialists: National Institute of Ophthalmology — 85 Ba Trieu · National Hospital of Odonto-Stomatology — 40B Trang Thi · National Hospital of Obstetrics and Gynecology — 43 Trang Thi · K Hospital (National Cancer Hospital) — 43 Quan Su
Four end-of-line specialist hospitals, one field each: eyes, dental and maxillofacial, obstetrics and gynaecology, and cancer. In Ha Noi, knowing the right specialist hospital's name is the single biggest time-saver available to you.
Saint Paul (Xanh Pon) General Hospital — 12 Chu Van An
The city's general hospital, centrally located.
Buying medicine in Hanoi
All three big chains are dense in Ha Noi; the Trung Son chain is NOT present here — that is a southern chain. On 24-hour stores: we could not find any source we trust publishing a specific Ha Noi address, so we are printing none. Check the specific store on a map or ask your hotel to phone ahead. This is exactly the kind of information where a wrong list is worse than no list.
- Three chains cover most of the country: FPT Long Châu (around 2,600 stores, the largest), Pharmacity (over 1,100) and An Khang (over 400). Long Châu's published hours are 06:00–23:00 and vary by store.
- Guardian is not a pharmacy — it is a health-and-beauty retailer. Do not go there to fill a prescription.
- Antibiotics are legally prescription-only, but in practice they are still widely sold without one. That is not a reason to self-prescribe: the wrong antibiotic, or the wrong dose, makes things worse.
- Ask by generic name rather than the brand you know from home — paracetamol, ibuprofen, loratadine and oral rehydration salts are understood everywhere.
- Bring the original packaging and prescription for anything you take long-term. Worth knowing: in Vietnam it is against the rules to carry more than seven days of prescribed medicine, and counterfeit medicines do circulate — so for anything important, prefer a major chain or a hospital pharmacy.
Where to go for what
Surgery and trauma
Viet Duc University Hospital, which by its own account is the largest surgical centre in northern Vietnam. It is also the public hospital in Ha Noi with the best recorded English.
Children
The National Children's Hospital, directly. With a child who has a high fever, is vomiting repeatedly, is dehydrated or has had a seizure, skipping a referral step saves a lot of time.
Air pollution — Ha Noi's signature risk
This is the best-documented health risk in this city and it is unlike the risks at our coastal locations. If you or a child has asthma, COPD or allergic rhinitis, bring enough reliever medication for the whole trip rather than planning to buy it here. Bad air-quality days are when respiratory cases rise.
Calling an ambulance
The number is 115. But know one thing in advance that a peer-reviewed study of Ha Noi documented: the time from call to arrival here is stretched mainly by traffic congestion and by other vehicles not yielding, the city's ambulance fleet is small, and because of that many people choose a taxi or a private car rather than wait — even for seriously ill patients. We mention it not to advise against calling 115, but so you have a second option already in mind.
Mental health — a limitation stated plainly
UK government travel advice for Vietnam states that Vietnam has no Mental Health Act and that support for foreign nationals in this area is very limited. If you are in treatment or take medication in this group, prepare before you travel: bring the prescription, bring a doctor's letter, and know that psychotropic medicines are tightly controlled in Vietnam.
Where GreenCare fits in
In Ha Noi you have two options: we come to where you are staying, or you come to our clinic at 32/33 Phú Mỹ, Mỹ Đình, Nam Từ Liêm, Hà Nội. Where we fit in the picture above: in a city with every level of hospital already present, we do not compete at that end and should not. What we do is the rest, and it is not a small share — being examined where you are staying, IV fluids for dehydration, dressing changes and wound review, stitch removal, injections by indication, physiotherapy, scheduled care for older or post-operative patients, and a bedside caregiver if you or a relative is admitted. In Ha Noi the biggest thing this buys is not having to queue from early morning for a fifteen-minute procedure, and not having to travel across the city in rush hour while you feel ill. Our doctors and nurses work in Vietnamese and English; if you need German, Japanese, Korean, Russian or Chinese, say so when you book and we will arrange interpreting.
Language
Tell us which language you need when you book. Our doctors and nurses work in Vietnamese and English; the coordinators on the 24/7 line also speak German, Russian, Chinese, Japanese and Korean — they take the call and arrange the visit. Where a case needs it we arrange interpreting for the visit itself, rather than leaving you to translate.
We name public hospitals only, and only to help you orient yourself — this is not our professional assessment of any facility. In an emergency, call 115 or go to the nearest emergency department first.
Numbers to call in Hanoi
National emergency: 115. Call that first — a hospital switchboard does not replace it.
Labels below are kept exactly as each hospital's own site prints them. A number labelled «Tổng đài» is a booking and patient-services line, not an emergency line.
Bệnh viện Đa khoa Xanh Pôn
12 Chu Văn An, Ba Đình, Hà Nội
- Cấp cứu: 0915 829 065 — Trực 24/7
- Cấp cứu: 024 3823 3075 — Trực 24/7
- Tổng đài: 1900 6155
- Đường dây nóng: 0982 414 127
From the hospital's official site, checked 2026-10-16
Bệnh viện Hữu nghị Việt Đức
40 Tràng Thi, Hoàn Kiếm, Hà Nội
- Cấp cứu: 024 3825 3531
- Hotline: 1900 1902
From the hospital's official site, checked 2026-10-16
Bệnh viện Bạch Mai
78 Giải Phóng, phường Kim Liên, Hà Nội
- Tổng đài đặt lịch khám: 1900 888 866
- Hotline: 096 985 1616
From the hospital's official site, checked 2026-10-16
Home care services in Hanoi
Frequently asked questions — Hanoi
Do you have a clinic in Hanoi?
How long before someone arrives?
I live in Tây Hồ and do not speak Vietnamese. Is that a problem?
Can you help with ongoing care rather than a one-off visit?
Will I get an invoice for my insurance?
What our patients say
★ 5.0 · 65 Google★★★★★
Absolutely fantastic experience. My wife became very poorly with a stomach bug, and they were very quick to respond on a Sunday. They sent someone over to check on her and provide her with medication and blood work. So grateful to have the service in Da Nang and would highly recommend it if you are feeling unwell and you want someone to come to you.
★★★★★
I had a daily visit from a nurse after a football injury taking a lot of skin off my leg. They always arrived on time, very friendly and my injury has healed fast, I really appreciate the service. Thank you very much.
★★★★★
I was very pleased: modern equipment, high-quality service, and a high level of professionalism. The medical staff explains everything clearly and thoroughly, and you can feel their attentive and friendly attitude. It's clear that they put their heart and soul into their work and truly know their business. I recommend them.
Need a doctor or nurse to come to you in Hanoi?
Call and we will confirm a time and send the right person — or leave your details and our team will get back to you.
